Last updated: January 16, 2026
Welcome to TrullyCapital ("Company", "We", "Our", "Us")! Please read these terms and conditions carefully before using Our Service.
We offer a SaaS Platform for Consent-driven Document Collection and Tracking, which shall include document collection through OTP-based consent, document request management, real-time tracking, audit logs, and document sharing services to be used by Financial Institutions, Banks, NBFCs, DSAs, and Borrowers (the "Services").
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of these Terms and Conditions:
These are the Terms and Conditions governing the use of this Service and the agreement that operates between You and the Company. These Terms and Conditions set out the rights and obligations of all users regarding the use of the Service.
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You agree to be bound by these Terms and Conditions. If You disagree with any part of these Terms and Conditions then You may not access the Service.
You represent that you are over the age of 18. The Company does not permit those under 18 to use the Service.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
By using our Service, you agree to subscribe to newsletters, marketing, or promotional materials, and other information we may send. However, you may opt out of receiving any or all of these communications by following the unsubscribe link or by emailing us at our contact page.
If you wish to purchase any product or service made available through our Service ("Purchase"), you may be asked to provide certain information relevant to your Purchase, including but not limited to your credit or debit card number, the expiration date of your card, your billing address, and your shipping information.
You represent and warrant that: (i) you have the legal right to use any card(s) or other payment method(s) in connection with any Purchase; and (ii) the information you provide to us is true, correct, and complete.
We may use third-party services to facilitate payment and complete Purchases. By submitting your information, you grant us the right to provide this information to these third parties, subject to our Privacy Policy.
We reserve the right to refuse or cancel your order at any time for reasons including but not limited to: product or service availability, errors in the description or price of the product or service, errors in your order, or other reasons. We also reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.
Upon your request, we may provide a demonstration of the Service ("Demo") for evaluation purposes only. Demos grant limited, time-bound access to the Service's features, and data may not be retained without a paid subscription. We may or may not offer support during the Demo period. You agree to keep Demo information confidential, including features and pricing, and grant us the right to use any feedback you provide. The Demo is provided "as is" without warranties. To request a demo, please contact us through our demo booking page.
Our Service offers subscription-based plans ("Subscriptions") with advance billing on a recurring cycle ("Billing Cycle") determined by your chosen plan. Subscriptions may automatically renew unless canceled by you or us, depending on the specific terms of your chosen plan and whether you have opted into automatic renewal. You can cancel anytime through your account page or by contacting us through our contact page. A valid payment method and accurate billing information are required. By providing payment information, you authorize us to charge all fees to your account. We may terminate Service access for failed automatic billing.
We may modify our subscription fees at any time. We will provide reasonable notice of any fee changes, giving you an opportunity to cancel your subscription before the change takes effect. If you continue to use the Service after the fee change, you agree to pay the modified amount.
Fee changes may include, but are not limited to, changes to the price of a subscription plan or the introduction of new pricing tiers. We'll give you fair warning before any subscription price changes. This gives you a chance to cancel your subscription before the new price kicks in.
All purchases are final and non-refundable. If you believe that we have charged you in error, you must contact us within thirty (30) days of such charge. No refunds will be given for any charges more than thirty (30) days old. We reserve the right to issue refunds or credits at our sole discretion. If we issue a refund or credit, we are under no obligation to issue the same or similar refund in the future.
Our Service's content is the property of TrullyCapital and is protected by copyright and other intellectual property laws. You may not distribute, modify, transmit, reuse, download, repost, copy, or use the content for any commercial purpose or personal gain without our express written permission.
The Service and its original content, features, and functionality are and will remain the exclusive property of TrullyCapital and its licensors. The Service is protected by copyright, trademark, and other laws of India and foreign countries.
You have a limited, non-exclusive, non-transferable license to use our Services. This license is for the duration of your subscription and in accordance with these Terms and our Privacy Policy. You may not resell, sublicense, or share your account. Competitors of TrullyCapital are prohibited from accessing the Service without our prior written consent. Any violation will result in immediate account termination.
You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not use the Service to:
You must be at least 18 years old to use the Service. By accessing or using the Service, you represent and warrant that you are at least 18 years of age. If you are under the age of 18, you must not use the Service.
Our Service may contain links to third-party websites or services that are not owned or controlled by TrullyCapital. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such websites or services.
We may terminate or suspend access to our Service immediately, without prior notice or liability, if you breach any terms of these Terms and Conditions. Upon termination, your right to use the Service will cease immediately. If you wish to terminate your account, you may simply discontinue using the Service.
In no event will TrullyCapital, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We do not guarantee that the Service will be uninterrupted, secure, or free from errors, defects, or viruses. We make no warranty regarding the Service's availability or reliability and disclaim all other warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
These Terms will be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions.
Any dispute or claim arising out of or in connection with these Terms will be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act of 1996.
If you are a European Union consumer, you are entitled to the protection of certain mandatory provisions of the law in your country of residence.
You represent and warrant that you are not located in a country that is subject to a government embargo or that has been designated by the government as a terrorist-supporting country, and that you are not listed on any government list of prohibited or restricted parties.
If any provision of these Terms is found to be invalid or unenforceable by a court, the remaining provisions will remain in full effect. Failure to enforce any part of these Terms will not be deemed a waiver of such provision.
These Terms may have been translated if We have made them available to You. You agree that the original English text will prevail in the event of any conflict between the translated versions.
We reserve the right to modify or replace these Terms at any time. We will notify you of any changes by posting the new Terms on this page. You are advised to review this page periodically for any changes. Changes to these Terms are effective when they are posted on this page.
If you have any questions about these Terms, please contact us:
By visiting this page on our website: Contact Us